<img src="//bat.bing.com/action/0?ti=4012132&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">
Center for Advanced Legal Studies Paralegal Education and Training
Talk to Us: 1-800-446-6931
Connect with Us:
Paralegal.edu
Paralegal.edu 1-800-446-6931 Paralegal.edu Apply Now

Tech Support for Paralegal Students

Eric H. Happe

Director of Distance Education

Recent Posts

Best practices for taking online quizzes in Canvas

Posted by Eric H. Happe

Apr 15, 2013 12:05:00 AM

Before Taking an Online Test:

1.  Use only supported browser versions when taking online tests.  Please see the following link for more details. Canvas LMS Supported Internet Browsers

2.  Before starting an online test, close all other software programs on your computer, including the browser that you plan to use to take the test. Re-start your browser and log in first to Canvas without logging into any other sites. This will help identify your test session in the system logs if you encounter technical issues.
 
3.  Disable all pop-up blockers. For detailed instructions, “Google” for help.  i.e., Google “disable pop-up blocker Firefox”
 
4.   It is preferable to use a hardwired connection rather than your wireless connection to the internet to take an online test. Make sure that when you connect your network cable to your computer you also disable the wireless receiver so that it does not override or interfere with the wired connection.
 
5.  If your computer is connected to the Internet through an ISP cable modem that is shared among a number of users (such as at an apartment complex), you will be more likely to experience problems with online tests. Questions may be slow to display and your connection may be lost briefly, which will cut off your test session. You should try to find a computer for your online tests that is on a more stable connection.
 
6.  Make sure you do not have more than one browser window opened to Canvas; this can cause problems submitting your exam.
 
7.  Make sure your computer is up-to-date on Windows patches and that it is virus and spyware free. If you are not sure of the reliability of your PC or are having problems, please see How can I troubleshoot problems with my Windows computer?
 
8.   Know your mouse skills: Double-clicking may cause Canvas to think you are trying to access the test twice.  Be careful when using the scroll wheel on your mouse while taking an exam. Using the scroll wheel might change your answer.
 
9.   Do not use the back, forward, delete keys or refresh buttons during the test.  Canvas may interpret this as an attempt to leave the test, potentially with unsaved answers. This results in a warning that you have not submitted the test. It may kick you out of the test and depending on the test settings, you may not be able to get back in to finish.
 
10. Canvas Outages: Please be mindful (and wary) of taking the exams at times that are susceptible to Canvas outages. Scheduled outages will be announced in advance.
 
11. If you have experienced problems while taking tests, the Center recommends clearing the cache on your computer before starting a test to mitigate potential problems. Please see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for information on clearing your Internet cache and/or temporary files.
 
12. Do not wait until last minute to take exams!  Technical Support will not reset an exam after its due date.
 
If you do experience technical difficulties during an exam please open a trouble ticket by following this link.  http://support.paralegal.edu  You will need to create a username and password; this will allow you to track your issue to its resolution.
 
13. Timed Exams: Please bear in mind that when you begin a timed exam, the timer starts running.  You are allowed to leave the exam and return, but the timer does not stop running.  When you start the test, plan accordingly to be able to complete it in one seating.
 
14. If your instructor provided a self test/practice test, take it!
 
 
 
Read More

Quick tips for online testing

Posted by Eric H. Happe

Apr 15, 2013 12:04:00 AM

  • Know ahead of time the deadline and the timeline of the exam you need to follow.
  • Designate a time to take exams and try to avoid all interruptions.
  • Read all test instructions carefully before starting your exams!
  • When you start the test, plan accordingly to be able to complete it in one seating.
  • Do not have multiple browser windows or tabs open when taking the exam.
  • Do not browse away from the exam once you have opened it.
  • Unless it is necessary for test taking, close all other applications when taking the exam.
  • Single-click when selecting your answers, don't double-click
  • Avoid using the back, forward, delete keys or refresh buttons during the test.
  • Do not use scroll wheel.
  • Do not repeatedly click the save button when the “saving” notification is showing and active. This may result in being locked out of the exam. Do not wander away from your computer, or allow the computer to go to screensaver, sleep, or standby when taking the exam.
  • Know the “time out” period for your computer, and manipulate the mouse or the keyboard to avoid exceeding that time limit.
  • Be absolutely sure to click Save and Submit”, then “OK” to submit the test for grading.
  • Ensure that you see a response from Canvas that your test was successfully submitted

 

 

 

Read More

How do I print to the library printer? (campus-based students only)

Posted by Eric H. Happe

Apr 15, 2013 12:00:00 AM

Students can print to the HP LaserJet 4200 located in the law library.  If you are running Windows 7 or Windows XP follow the following steps:
 
Windows 7
  1. Make sure you are connected to the Center's Wireless network.  This will not work if you are using a laptop connect card from Sprint, AT&T, Verizon, etc.
  2. Click the start button
  3. Click ‘Control Panel’
  4. Go to Hardware and Sound
  5. Click ‘View devices and printers’
  6. Click ‘Add a Printer’ You should see ‘What type of printer do you want to install?’
  7. Select ‘Add a local printer’
  8. Select Create a new port and from the drop down box select Standard TCP/IP Port
  9. Click Next for the ‘Type a printer hostname or IP address’ page to load
  10. Key in the Library Printer Hostname or IP address as 192.168.1.58
  11. Click next
  12. Which version of the driver do you want to use? Select ‘Use the driver that is currently installed (recommended)’
  13. Add – Library to the name of the printer to distinguish it from your local printers
  14. Click next
  15. Select ‘Do not share this printer’
  16. Click Next
  17. Do NOT select ‘Set as the default printer’
  18. Click Finish to complete
Windows XP
  1. Make sure you are connected to the Center's Wireless network.  This will not work if you are using a laptop connect card from Sprint, AT&T, Verizon, etc.
  2. Click the start button
  3. Click 'Printers and Faxes'
  4. Click 'Add a Printer'.  You should see the 'Welcome to the Add Printer Wizard'
  5. Click Next
  6. Select Local Printer and deselect 'Automatically detect and install...'
  7. You must install the Library Printer on a TCP/IP port
  8. Select Create new port and from the drop down box select Standard TCP/IP Port
  9. Click next on the following screen to continue
  10. Key in the Library Printer address as 192.168.1.58
  11. Click next and next again to assign Parallel 1 as the Device Port
  12. Click next to complete the TCP/IP Port setup Wizard
  13. Install the printer drive for the Library Printer.  Select either
    • HP LaserJet 4100 Series PCL
    • HP LaserJet 4200 Series PCL
  14. Click next to continue
  15. Add - Library to the name of the printer to distinguish it from your local printers
  16. Chose 'NO' when asked if you want to use the printer as your default printer.
  17. Click Next to continue
  18. Click Finish to complete

 

 

Read More

Topics: technical support

Subscribe to Email Updates

Recent Posts