<img src="//bat.bing.com/action/0?ti=4012132&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">
Center for Advanced Legal Studies Paralegal Education and Training
Talk to Us: 1-800-446-6931
Connect with Us:
Paralegal.edu 1-800-446-6931 Paralegal.edu Apply Now

Tech Support for Paralegal Students

Video Error: Having webcam troubles in Blackboard Collaborate?

Posted by Eric H. Happe

Jul 29, 2013 9:47:00 PM

Blackboard Collaborate web conferencing requires exclusive access to your webcam.  Sometimes webcam software can interfere with Bb Collaborate and users may get an error similar to the following:

Read More

Topics: technical support, technology

How do I get my computer ready for online paralegal classes?

Posted by Eric H. Happe

Apr 17, 2013 12:42:00 AM

Online courses offered at Center for Advanced Legal Studies utilize two leading course management platforms; Canvas LMS and Blackboard Collaborate.

These technologies require an initial configuration of your computer to work properly.  Since these courses are presented in a live interactive format, participants are required to have a webcam and microphone, with a headset being preferred.

Follow these steps to configure your Windows based computer.  (If using a company or corporate computer, it is recommended you seek the assistance of your local IT professional)

  • Launch Firefox (preferred) or another compatible Internet browser.

  • Install the latest version of Java

  • Access Canvas at https://paralegal.instructure.com

  • Log into Canvas

    • Your username is your email address, often the @paralegal.edu email issued to you during enrollment.

    • Your initial password is the password provided via email notification during enrollment. You may want to change your password after logging into Canvas by selecting 'Account | Settings | Edit Settings'.

  • Canvas sometimes uses small browser windows to deliver requested content. Some pop-up blockers incorrectly interpret these small windows as pop-ups and block them. If you have installed a pop-up blocker in your Internet browser, turn it off while using Canvas, or allow pop-ups for this site.

  • After logging into Canvas you will want to organize your course list. Please see "How do I view my Canvas Courses" for more information. You should see and be able to enter a course titled Online Orientation.

  • Once you have entered the Online Orientation course you will see a link to a Bb Collaborate session.  This session will not be available until 1 hour prior to your scheduled Online Orientation (generally 7:00PM Thursday prior to your first day of class)

  • You will also see links to two pages: System Requirements and Configuration and Internet Connection Speed and Quality Tests.  Please review these pages thoroughly prior to your Online Orientation. They contain information to help you test your Internet connection and configure your computer and Internet browser.

If you have any questions or run into any difficulties, please reply to the email you received from the Director of Distance Education for assistance.  We look forward to meeting you in Orientation and working with you during your time at the Center.



Read More

Topics: online classes, technical support, technology

How can I test the quality of my Internet connection?

Posted by Eric H. Happe

Apr 16, 2013 1:00:00 AM

The better your Internet connection, the better your experience will be using Canvas LMS and other online resources such as Blackboard Collaborate.  The opposite is also true.  If your Internet connection is slow and/or has poor line quality, your experience will be diminished or certain features will fail to run.
The following tools can help determine the speed and quality of your Internet connection.
(measures Internet speed)
(measures Internet speed and quality)

Most features of Canvas only require a 'fast' (broadband) Internet connection, which means the test should indicate your download/upload speed to be at least 4Mbs/1Mbs.
Please be aware that cellular or satellite based Internet services do not generally meet these requirements.  Also, wireless Internet connections are often of poorer quality than hard-wired connections. For wireless connections, it is best to be as close to your router or access point as possible during class.
Blackboard Collaborate (used in Online Interactive Instruction sessions) requires not only a fast Internet connection, but also very good line quality.  The line quality, ping, jitter and packet loss results reflected in the https://www.voipreview.org/speedtest test can help determine the quality of your Internet connection.  If your line quality is poor, you should contact your Internet Service Provider (ISP) to get the issue resolved.
Read More

Topics: technical support, technology

Subscribe to Email Updates

Recent Posts