Technical Support

Houston, we have a problem...

With technology, no matter how knowledgeable you are, no matter how well prepared, sooner or later you will run into a glitch or snag that brings all progress to a screeching halt.  Bummer.

We're here to help.  This page contains numerous resources that can help you help yourself, or reach out to us if things turn nasty.  Yay!

  • Mayday! Mayday! Mayday!

    If your matter isn't urgent, we encourage you to view the articles listed below. Solutions to most problems can be found there.

    Otherwise, click the astronaut or 'Read More' button to open a support ticket.

  • Get ready for online classes!

    Online classes rely on having the right equipment and configuration. You also need a fast and healthy broadband Internet connection.

    Follow this link to find out how to get your computer and Internet connection configured, tested and optimized!

  • Test your Internet connection

    A fast and healthy Internet connection is vital for taking classes online.

    Make sure your broadband Internet connection is performing to its potential by running these tests.

Technical Support Blog Posts and Articles

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Contact information

The preferred methods of contacting technical support are as follows:

  • Call during regular office hours: 800.446.6931
    • Monday - Thursday (9-4 Central)
    •  
  • Leave a voice message: 866.529.5770
      • 24 hours / 7 days a week
      • Please leave a detailed message including:
      • First and Last Name
      • Call-back number
      • Course Title and Instructor
      • Detailed description of your issue