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Tech Support for Paralegal Students

Best practices for taking online quizzes in Canvas

Posted by Eric H. Happe

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Apr 15, 2013 12:05:00 AM

Before Taking an Online Test:

1.  Use only supported browser versions when taking online tests.  Please see the following link for more details. Canvas LMS Supported Internet Browsers

2.  Before starting an online test, close all other software programs on your computer, including the browser that you plan to use to take the test. Re-start your browser and log in first to Canvas without logging into any other sites. This will help identify your test session in the system logs if you encounter technical issues.
3.  Disable all pop-up blockers. For detailed instructions, “Google” for help.  i.e., Google “disable pop-up blocker Firefox”
4.   It is preferable to use a hardwired connection rather than your wireless connection to the internet to take an online test. Make sure that when you connect your network cable to your computer you also disable the wireless receiver so that it does not override or interfere with the wired connection.
5.  If your computer is connected to the Internet through an ISP cable modem that is shared among a number of users (such as at an apartment complex), you will be more likely to experience problems with online tests. Questions may be slow to display and your connection may be lost briefly, which will cut off your test session. You should try to find a computer for your online tests that is on a more stable connection.
6.  Make sure you do not have more than one browser window opened to Canvas; this can cause problems submitting your exam.
7.  Make sure your computer is up-to-date on Windows patches and that it is virus and spyware free. If you are not sure of the reliability of your PC or are having problems, please see How can I troubleshoot problems with my Windows computer?
8.   Know your mouse skills: Double-clicking may cause Canvas to think you are trying to access the test twice.  Be careful when using the scroll wheel on your mouse while taking an exam. Using the scroll wheel might change your answer.
9.   Do not use the back, forward, delete keys or refresh buttons during the test.  Canvas may interpret this as an attempt to leave the test, potentially with unsaved answers. This results in a warning that you have not submitted the test. It may kick you out of the test and depending on the test settings, you may not be able to get back in to finish.
10. Canvas Outages: Please be mindful (and wary) of taking the exams at times that are susceptible to Canvas outages. Scheduled outages will be announced in advance.
11. If you have experienced problems while taking tests, the Center recommends clearing the cache on your computer before starting a test to mitigate potential problems. Please see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for information on clearing your Internet cache and/or temporary files.
12. Do not wait until last minute to take exams!  Technical Support will not reset an exam after its due date.
If you do experience technical difficulties during an exam please open a trouble ticket by following this link.  http://support.paralegal.edu  You will need to create a username and password; this will allow you to track your issue to its resolution.
13. Timed Exams: Please bear in mind that when you begin a timed exam, the timer starts running.  You are allowed to leave the exam and return, but the timer does not stop running.  When you start the test, plan accordingly to be able to complete it in one seating.
14. If your instructor provided a self test/practice test, take it!

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